The Dolomite region of the Seiser Alm is a traffic-calmed nature reserve, which is why there is a general ban on driving between 10:00 a.m. and 5:00 p.m. Every guest at the Steger-Dellai receives a driving permit for the day of arrival and departure. We will send the permit by mail a few days before arrival.

For a fee, we can pick up our guests at the train stations of Bozen and Brixen, as well as at the airports of Bozen and Verona.

For the booking to be valid, we require a deposit of 30% of the price of the stay.

Bank details
Hotel Steger-Dellai
Raiffeisen Kastelruth/Kastelruth
IBAN: IT65H0805623100000300007552
SWIFT/BIC: RZSBIT 21011

In terms of environmental protection, we want to make our contribution every day. If you need bath slippers, they are available on request at the reception.

Cash payment is possible up to 4.999,99 €.
Other payment methods: EC card, Visa, and MasterCard.

Check-in is possible between 2:00 p.m. and 9:00 p.m.
In case of arrival after 7:00 p.m., we kindly ask you to notify us.
Check-out is possible from 7:00 a.m. to 11:00 a.m.

A visitor’s tax of €2.50 per person and day is charged, except for children under 14 years.

Breakfast: from 7:30 a.m. to 10.30 a.m.
À la carte restaurant: from 12:00 p.m. to 1:30 p.m.
Dinner: 7:00 p.m. to 8:30 p.m.

A baby cot is provided in the room. Kettles are available to borrow at reception. Upon request, we can also heat meals.

There are 2 lifts to reach every area in the hotel. The public spaces are completely barrier-free. Two rooms are equipped for disabled guests.

Your four-legged friends, well-bred and of all sizes, are always welcome here. There is a breakfast and dinner area for guests with dogs and in the room you will find a corner with a blanket and cookies. We take the liberty of billing a service charge for additional cleaning of EUR 30,00 per day.

We have reserved an outdoor parking space for each room. We also have garage parking spaces, which can be reserved at a price of € 15.00 per day (only in winter). Two charging stations for electric cars are available in the garage at a cost of e 10.00 per charge.

Travel cancellation insurance
Something can always happen before the start of a trip. With our cancellation insurance, you are financially protected. For example, if you are late for a booked hotel stay, do not arrive at all, or end your trip early, cancellation fees may be charged to you. To keep you free of any expenses in such cases, we recommend taking out travel cancellation insurance.

Up to 30 days before your arrival day, you can cancel your holiday for free. Up to 3 weeks before your arrival day, we charge a cancellation fee of 30% of the total price. Up to 2 weeks before your arrival day, we charge a cancellation fee of 50% and up to 1 week before 70% of the total price.

In case of late arrival or early departure and if the room cannot be rented out anymore, we charge 70% of all services, which have not been used. All services, which have already been consummated, cannot be compensated. Please cancel your beauty and massage appointments in time (at least 24 hours beforehand), else we need to charge 50% of the fee.

The wellness area is open daily from 2:00 p.m. to 8:00 p.m.
Please note that children under the age of 12 years are allowed
in the spa area from 02.00 p.m. to 04.30 p.m. and they must be always accompanied by their parents.
Massages and treatments are available from 2:00 p.m. to 8:00 p.m.

Ski rental
Ski equipment can be rent at “K&K Sports” or "SportHans" in Compatsch (800 metres from the hotel) and be delivered directly to the hotel.

Ski pass
It is possible to order the ski pass in advance; it will be given to you at check-in. Please indicate the Hotel Steger-Dellai in the “Pick-up” field.
You can buy the ski pass here: https://mydolomiti.dolomitisuperski.com/shop/

Day ski passes can be purchased at any lift valley station.
Multi-day ski passes can be purchased in Compatsch.

Cross-country skiing pass
This can be purchased at the hotel or from the trail supervisor in Ritsch.

Winter tyres
In winter, it is obligatory to drive with winter tyres in South Tyrol. You should also bring snow chains. If you are travelling with a diesel vehicle, we recommend filling up with antifreeze or winter diesel.