Up to 30 days before your arrival day, you can cancel your holiday for free. Up to 3 weeks before your arrival day, we charge a cancellation fee of 30% of the total price. Up to 2 weeks before your arrival day, we charge a cancellation fee of 50% and up to 1 week before 70% of the total price.
In case of late arrival or early departure and if the room cannot be rented out anymore, we charge 70% of all services, which have not been used. All services, which have already been consummated, cannot be compensated. Please cancel your beauty and massage appointments in time (at least 24 hours beforehand), else we need to charge 50% of the fee.
Extraordinary situations require flexible measures
it is possible to cancel your holiday free of charge up to one day before the start of the journey or to postpone it to a later date. For points 1 & 2, proof of a medical certificate is required.